Terms & Conditions

Binding Agreement

By accessing or using GMQ Group's website, services, or products, you agree to be bound by these Terms and Conditions. If you do not agree to all terms, you must discontinue use immediately.

• These terms constitute a legally binding agreement
• Continued use indicates acceptance of terms
• You must be 18 years or older to use our services
• You represent that you have authority to enter this agreement
• Your use must comply with all applicable laws and regulations

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use after modifications constitutes acceptance of the updated terms.

Additional Agreements

Certain services may be subject to additional terms, service level agreements, or policies. Those additional terms are incorporated by reference into these Terms and Conditions.

Service Offerings

GMQ Group provides comprehensive IT solutions including:

• IT Infrastructure design, implementation, and management
• Audio-visual systems integration and support
• Unified Communications solutions
• Cloud services and migration
• Cybersecurity and network security solutions
• Professional consulting and support services

Service Availability

While we strive for continuous availability, services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Emergency repairs or security patches
• Force majeure events beyond our control
• Third-party service disruptions
• Network or infrastructure failures

Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation of services.

Account Responsibility

You are responsible for:

• Maintaining confidentiality of account credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized access
• Providing accurate and current information
• Updating account information as needed

Prohibited Activities

You agree not to:

• Use services for any unlawful purpose
• Violate any applicable laws or regulations
• Infringe intellectual property rights
• Transmit malicious code or harmful content
• Attempt unauthorized access to systems
• Interfere with service operations
• Resell or redistribute services without authorization
• Engage in fraudulent or deceptive practices

Compliance Requirements

You must comply with all applicable industry standards, regulations, and best practices relevant to your use of our services.

Fees and Charges

Payment terms and conditions:

• Fees are specified in service agreements or quotations
• All prices are in USD unless otherwise stated
• Prices exclude applicable taxes unless specified
• Payment is due within 30 days of invoice date
• Late payments may incur interest charges
• We reserve the right to modify pricing with notice

Payment Methods

We accept various payment methods including bank transfers, credit cards, and approved payment platforms. All transactions must be in cleared funds.

Refund Policy

Refunds are evaluated on a case-by-case basis:

• Service-related issues must be reported within 30 days
• Refunds for defective services at our discretion
• No refunds for custom development work
• Consulting services are non-refundable
• Hardware returns subject to manufacturer policies

Suspension for Non-Payment

We may suspend or terminate services for non-payment after providing reasonable notice. You remain liable for all outstanding charges.

Our Intellectual Property

All content, materials, and intellectual property related to our services remain our exclusive property:

• Website content, design, and functionality
• Software, code, and applications
• Documentation and training materials
• Trademarks, logos, and brand elements
• Proprietary processes and methodologies

Licensed Use

We grant you a limited, non-exclusive, non-transferable license to use our services and materials solely for your internal business purposes, subject to these terms.

Client Data Ownership

You retain ownership of your data and content. By using our services, you grant us a license to use, store, and process your data as necessary to provide services.

Copyright Protection

All materials are protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Confidential Information

Both parties agree to protect confidential information including:

• Business strategies and proprietary information
• Technical data and specifications
• Customer and vendor information
• Financial information and pricing
• Any information marked as confidential

Non-Disclosure Obligations

Confidential information must not be:

• Disclosed to unauthorized third parties
• Used for purposes beyond the service agreement
• Reproduced without written consent
• Retained after termination of services

Exceptions

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Service Warranties

We warrant that:

• Services will be performed with professional care
• We have the right to provide the services
• Services will substantially conform to specifications
• We will comply with applicable laws

Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Third-Party Products

Third-party products and services are provided subject to their manufacturer's or provider's warranties. We are not responsible for third-party warranties or support.

No Guarantee of Results

We do not guarantee specific results, outcomes, or performance metrics unless explicitly agreed in writing.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

Exclusion of Consequential Damages

WE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Cost of substitute services
• Reputation or goodwill damage

Exceptions

Limitations do not apply to liability for gross negligence, willful misconduct, fraud, or matters that cannot be limited by law.

Your Indemnification

You agree to indemnify, defend, and hold harmless GMQ Group from claims arising from:

• Your breach of these terms
• Your violation of laws or regulations
• Your negligence or willful misconduct
• Infringement of third-party rights
• Your use or misuse of services
• Your content or data

Our Indemnification

We will indemnify you against claims that our services infringe third-party intellectual property rights, provided you notify us promptly and cooperate in the defense.

Indemnification Process

The indemnified party must provide prompt notice, reasonable cooperation, and sole control of defense and settlement of indemnified claims.

Termination for Convenience

Either party may terminate services:

• With 30 days written notice
• According to terms in service agreements
• Upon completion of project-based services
• By mutual written agreement

Termination for Cause

We may immediately terminate services if you:

• Breach material terms of agreement
• Fail to pay undisputed invoices
• Engage in prohibited activities
• Violate laws or regulations
• Pose security or liability risks

Effects of Termination

Upon termination:

• All outstanding fees become immediately due
• Access to services will be discontinued
• You must return or destroy our materials
• We will return your data in agreed format
• Confidentiality obligations survive
• Provisions intended to survive will remain in effect

Negotiation

Parties agree to first attempt to resolve disputes through good faith negotiation. Senior management from both parties will meet to discuss resolution.

Mediation

If negotiation fails, parties will attempt mediation before pursuing other remedies. Mediation costs will be shared equally.

Arbitration

Disputes not resolved through mediation may be submitted to binding arbitration in accordance with applicable arbitration rules.

Governing Law

These terms are governed by the laws of the United Arab Emirates. Any legal proceedings shall be conducted in the courts of Dubai, UAE.

Injunctive Relief

Either party may seek injunctive relief for breaches involving intellectual property or confidentiality without waiting for dispute resolution processes.

Entire Agreement

These terms, together with referenced documents and agreements, constitute the entire agreement between parties and supersede all prior agreements or understandings.

Assignment

You may not assign or transfer your rights without our written consent. We may assign our rights and obligations without restriction.

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or utility failures.

Severability

If any provision is found invalid or unenforceable, remaining provisions remain in full effect. Invalid provisions will be modified to achieve intended economic effect.

Waiver

Failure to enforce any provision does not constitute a waiver. Waivers must be in writing to be effective.

Notices

All notices must be in writing and delivered via email or registered mail to addresses specified in service agreements.

Independent Contractors

Parties are independent contractors. Nothing creates a partnership, joint venture, agency, or employment relationship.