Privacy Policy

About GMQ Group

GMQ Group ("GMQ", "we", "us") is a business software and technology company based in Sharjah, United Arab Emirates. We implement CRM, ERP, AI and custom software solutions and are an official reseller of Napster AI products. This policy explains how we collect, use and protect personal data when you visit gmq-group.com, contact us, or work with us.

Applicable Law

We handle personal data in line with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Where we work with clients in other countries, we also respect the data protection laws that apply to them.

Information You Give Us

When you fill in our contact or quote forms, subscribe to our newsletter, message us on WhatsApp, email or call us, we may collect:

• Your name, email address and phone number
• Company name, job title and team size
• The services you are interested in, your timeline and budget range
• Project details and any other information you choose to share
• For clients: billing details and information needed to deliver our services

WhatsApp Chat Widget

Our website has a "Contact us" WhatsApp widget that asks a few optional questions (for example your name, company, needs, timeline and budget). Your answers stay in your browser and are not stored on our website. They are only used to prepare a message in WhatsApp, which you can review, edit or delete before you choose to send it. Once you send a message, it is delivered through WhatsApp, which is operated by Meta and subject to WhatsApp's own privacy policy.

Information Collected Automatically

Like most websites, our web server and the services that load our pages automatically receive basic technical information, such as:

• IP address
• Browser and device type
• Pages requested and date and time of the visit

Purposes

We use personal data to:

• Reply to your enquiry and understand your requirements
• Prepare proposals and quotations
• Deliver, support and invoice our services
• Send our newsletter and updates, if you have subscribed
• Keep our website secure and working properly
• Meet our legal, tax and accounting obligations

Automated Assistants

We may use automated tools, including AI assistants, to respond to enquiries and collect basic information about your needs so the right person can follow up. You can always ask to speak with a member of our team.

Marketing

We only send marketing emails if you have subscribed or have agreed to receive them. You can unsubscribe at any time using the link in our emails or by contacting us.

Service Providers

We share personal data only where needed, with trusted providers that help us run our business, such as:

• Website hosting and email providers
• WhatsApp (Meta) for messaging
• CRM and business software platforms we use to manage enquiries and projects (for example Salesforce, HubSpot or Microsoft)
• Accounting and payment providers

Technology Partners

When you buy or use a product we resell or implement, such as Napster AI, Salesforce, HubSpot or Microsoft, we may share the details needed to set up your licences and services with that vendor. The vendor's own privacy terms then also apply.

Legal Requirements

We may disclose information where required by law, by a court or by a government authority, or to protect our rights, property or safety.

No Sale of Personal Data

We do not sell, rent or trade your personal data.

Security

We use reasonable technical and organisational measures to protect personal data, including encrypted (HTTPS) connections to our website and access controls on our systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Retention

We keep personal data only for as long as needed for the purposes in this policy, or as required by law (for example, accounting records). When it is no longer needed, we delete or anonymise it.

What You Can Ask

Subject to applicable law, you can ask us to:

• Tell you what personal data we hold about you and give you a copy
• Correct inaccurate or incomplete data
• Delete your data
• Restrict or stop certain processing
• Stop sending you marketing

How to Make a Request

Email info@gmq-group.com with your request. We may need to verify your identity, and we aim to respond within 30 days.

Essential Cookies Only

Our website uses a small session cookie that is needed for features such as our contact and newsletter forms to work securely. We do not currently use advertising or analytics cookies. If we add them in the future, we will update this policy and ask for your consent where required.

Third-Party Resources

To display our pages, your browser loads fonts and code libraries from third-party services (Google Fonts, Cloudflare cdnjs, jsDelivr, unpkg and the jQuery CDN). These services receive your IP address in order to deliver those files.

Managing Cookies

You can block or delete cookies in your browser settings. Some website features may not work correctly without the session cookie.

External Links

Our website links to other websites and services, including WhatsApp and our technology partners. We are not responsible for their content or privacy practices, so please review their privacy policies.

Where Data Is Processed

Some of our providers (for example WhatsApp, cloud hosting and CRM platforms) may store or process data outside the UAE. When this happens, we rely on providers that offer appropriate safeguards for personal data, in line with applicable law.

Age Restriction

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, contact us and we will delete it.

Updates

We may update this policy from time to time. The "Last Updated" date at the top shows when it last changed. For significant changes, we will post a notice on our website.