Home Solutions

Software & CRM Solutions

CRM, ERP, AI automation and custom software that connect your sales, service and operations, implemented end to end by GMQ Group

Salesforce & HubSpot CRM

Implement, migrate and run the CRM that gives your sales, marketing and service teams one view of every customer. See everything we offer on Salesforce, HubSpot and Microsoft →

Salesforce Implementation

Enterprise CRM, configured for how you sell

From first setup to complex multi-team rollouts, we configure Salesforce around your sales process, service model and approval rules, so your team works in one system instead of spreadsheets and inboxes.

What's Included:

  • Sales & Service Cloud Setup
  • Lead, Opportunity & Quote Workflows
  • Custom Objects, Fields & Layouts
  • Dashboards & Sales Forecasting
  • Role-Based Security & Permissions

Platforms:

Sales Cloud Service Cloud Marketing Cloud Experience Cloud Agentforce

HubSpot Implementation

Marketing, sales and service on one platform

We set up HubSpot so marketing, sales and customer service share the same customer record, with lead scoring, automated follow-ups and reporting that shows where revenue actually comes from.

What's Included:

  • Portal Setup & Onboarding
  • Pipelines, Deal Stages & Sequences
  • Marketing Automation & Lead Scoring
  • Service Hub Tickets & Knowledge Base
  • Attribution & Revenue Reporting

Platforms:

Sales Hub Marketing Hub Service Hub Operations Hub Content Hub

CRM Migration & Data

Move to a new CRM without losing history

We clean, de-duplicate and migrate your contacts, accounts, deals and activity history from spreadsheets or a legacy CRM, then validate everything before go-live.

What's Included:

  • Data Audit & Cleansing
  • De-duplication & Enrichment
  • Field Mapping & Transformation
  • Historical Activity Migration
  • Post-Migration Validation

Platforms:

Excel & Google Sheets Zoho CRM Dynamics 365 Pipedrive Legacy Systems

Adoption & Managed CRM

A CRM your team actually uses

Most CRM projects fail on adoption, not technology. We train your users, then stay on as your CRM admin team for changes, new reports and continuous improvement.

What's Included:

  • Role-Based User Training
  • Admin-as-a-Service
  • Usage & Adoption Tracking
  • Monthly Health Checks
  • Ongoing Enhancements

Platforms:

Salesforce HubSpot

ERP & Business Applications

Connect finance, operations and sales on systems designed around how your business actually works

ERP Implementation

Finance, inventory and operations in one system

We implement ERP systems that connect finance, procurement, inventory and operations, sized for growing businesses and configured for UAE VAT and local reporting needs.

What's Included:

  • Finance & Accounting Setup
  • Procurement & Inventory
  • Sales Orders & Invoicing
  • UAE VAT Configuration
  • Phased Go-Live Planning

Platforms & Tools:

Dynamics 365 Business Central Odoo SAP Business One NetSuite

Process Design

Fix the process before the software

We map how work really flows through your business today, remove the bottlenecks, and design the future process that the new system will support.

What's Included:

  • Current-State Process Mapping
  • Gap & Bottleneck Analysis
  • Future-State Design
  • Approval & Workflow Rules
  • Requirements Documentation

Platforms & Tools:

BPMN Lucidchart Miro

CRM & ERP Integration

Quote-to-cash without re-typing

Connect your CRM and ERP so won deals become orders and invoices automatically, and sales can see payment status and stock without leaving the CRM.

What's Included:

  • Customer & Product Sync
  • Quote-to-Order Automation
  • Invoice & Payment Visibility
  • Real-Time Inventory Lookups
  • Error Monitoring & Alerts

Platforms & Tools:

Salesforce HubSpot REST APIs Middleware

Reporting & BI

One version of the numbers

Dashboards that combine CRM, ERP and spreadsheet data, so management sees pipeline, revenue and operations in one place, updated automatically.

What's Included:

  • Executive Dashboards
  • Sales & Pipeline Analytics
  • Financial & Operational KPIs
  • Automated Scheduled Reports
  • Data Model Design

Platforms & Tools:

Power BI Tableau Looker Studio CRM Analytics

AI & Automation

Put AI and automation to work on real business tasks: answering customers, qualifying leads and removing manual data entry

AI Agents & Chatbots

Answer, qualify and route around the clock

AI assistants on your website, WhatsApp or inside your CRM that answer customer questions, qualify leads and hand over to your team with full context, in English and Arabic.

What's Included:

  • Website & WhatsApp Chatbots
  • Lead Qualification & Routing
  • Arabic & English Support
  • CRM-Connected Answers
  • Human Handover

Platforms & Tools:

Agentforce HubSpot Breeze Copilot Studio Azure OpenAI

Workflow Automation

Remove the manual, repetitive steps

Automate approvals, notifications, data entry and hand-offs between teams and systems, so work moves on its own and nothing falls through the cracks.

What's Included:

  • Approval Workflows
  • Cross-System Automation
  • Email & Task Automation
  • SLA & Escalation Rules
  • Automation Monitoring

Platforms & Tools:

Power Automate Salesforce Flow HubSpot Workflows Zapier Make

Document Automation

From PDFs and emails to clean data

Use AI to read invoices, purchase orders, forms and emails, extract the key data and push it straight into your CRM or ERP for review.

What's Included:

  • Invoice & PO Extraction
  • Email Classification & Triage
  • Form & ID Processing
  • Human Review Queues
  • Audit Trail

Platforms & Tools:

Azure AI Document Intelligence Power Automate Python

Predictive Insights

Know which deals and customers need attention

Lead scoring, deal risk and churn signals built on your own CRM data, so your team spends time where it moves revenue.

What's Included:

  • Predictive Lead Scoring
  • Deal Risk Signals
  • Churn & Renewal Alerts
  • Sales Forecast Accuracy
  • Next-Best-Action Suggestions

Platforms & Tools:

Salesforce Einstein HubSpot AI Power BI Azure Machine Learning

Custom Software & Cloud

Custom applications, integrations, cloud migration and Microsoft 365, built to fit together with your CRM and ERP

Custom Software

Built for the processes off-the-shelf tools miss

Web applications, customer and partner portals, and internal tools designed around your workflows and connected to the systems you already use.

What's Included:

  • Web Applications & Portals
  • Customer Self-Service Portals
  • Internal Tools & Dashboards
  • Mobile-Friendly Design
  • Ongoing Maintenance

Technologies:

React Node.js PHP / Laravel Python .NET

Integrations & APIs

Make your systems talk to each other

Connect CRM, ERP, e-commerce, payment gateways, WhatsApp and government portals so data flows automatically and stays consistent everywhere.

What's Included:

  • API Design & Development
  • Third-Party System Connectors
  • WhatsApp Business Integration
  • Payment Gateway Integration
  • Integration Monitoring

Technologies:

REST & GraphQL MuleSoft WhatsApp Business API Zapier Make

Cloud Migration

Move applications and data to the cloud

Plan and execute the move of applications, files and databases to the cloud, with security, backup and cost controls set up from day one.

What's Included:

  • Cloud Readiness Assessment
  • Application & Data Migration
  • Backup & Disaster Recovery
  • Identity & Access Security
  • Cost Optimization

Technologies:

Microsoft Azure AWS Google Cloud

Microsoft 365 & Teams

Modern workplace, properly set up

Microsoft 365 setup and migration, Teams and SharePoint for collaboration, and device and identity management to keep company data secure.

What's Included:

  • Email & Tenant Migration
  • Teams & SharePoint Setup
  • Identity & Device Management
  • Security & Compliance Policies
  • Copilot Readiness

Technologies:

Microsoft 365 Teams SharePoint Intune Entra ID
Official Napster Reseller

Napster AI: human-like AI companions

Napster Spaces, Learn, Station, Companion, View and API bring conversational video AI to your website, training programmes and front desk. We deploy them and connect them to your CRM.

See Products

Need meeting-room or collaboration hardware too?

Our focus is software, but we can still source and set up video-conferencing, headsets and meeting-room devices on request, through our network of trusted manufacturers, so your new systems and your workspace work together.

Ask Us

Your Trusted Technology Partner

We don't just install software. We make sure it fits your business and that your team uses it

Platform Experts

Consultants who know Salesforce, HubSpot and leading ERP platforms inside out

Business First

We start from your sales and operations process, then configure the software around it

End-to-End Delivery

From discovery and design to data migration, training and ongoing support

GCC Know-How

Local experience with UAE VAT, Arabic-language needs and regional business practices

Need Help Choosing the Right Solution?

Tell us about your sales and operations challenges, and we'll recommend the right platform and a clear implementation plan