+971-585149049 info@gmq-group.com
Block B, Sharjah, UAE
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Software & CRM Services

From consulting and implementation to training and ongoing management, we take your business software from plan to everyday use

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Our Services

End-to-End Delivery

One partner for every stage: choosing the platform, implementing it, training your team and running it after go-live

CRM & Digital Consulting

The Right Platform and a Clear Roadmap

Before any software is configured, we work with your leadership and teams to understand how you sell, serve and operate, then recommend the right platforms and a phased plan to get there.

  • Sales & Operations Process Review
  • Platform Selection (Salesforce, HubSpot, ERP)
  • Digital Transformation Roadmap
  • Requirements & Solution Design
  • Licensing & Cost Planning
  • Business Case & ROI Modelling
  • Choose the right platform the first time
  • Avoid over-buying licences
  • Clear scope, budget and timeline
  • Leadership aligned before you invest
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Discovery Workshops
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Process & Gap Analysis
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Platform Recommendation
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Roadmap & Proposal
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Implementation & Integration

Configured, Connected and Live

Our consultants configure your CRM, ERP or custom application, migrate your data and connect it to the rest of your systems, delivered in short phases so you see value early.

  • Salesforce & HubSpot Configuration
  • ERP Setup & Configuration
  • Data Migration & Cleansing
  • System Integrations & APIs
  • Automation & AI Features
  • Testing & Go-Live Support
  • Faster time to value
  • Clean, trusted data from day one
  • Systems that share information
  • Minimal disruption to daily work
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Solution Design
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Build & Configure
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Migrate & Integrate
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Test & Go-Live
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Managed CRM & Applications

Your Outsourced Admin and Development Team

After go-live, we stay on as your CRM and application team, handling user requests, changes, new reports and platform updates so your systems keep improving as your business grows.

  • CRM Admin-as-a-Service
  • User & Permission Management
  • New Reports & Dashboards
  • Enhancements & Small Builds
  • Platform Release Management
  • Monthly Health Checks
  • No need to hire in-house admins
  • Predictable monthly cost
  • Continuous improvement
  • Access to a full expert team
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Platform Review
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Service Agreement
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Onboarding
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Ongoing Delivery & Reviews
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Training & Support

Adoption That Lasts

Role-based training for sales, service and management teams, plus a responsive support desk, so your people use the new systems confidently and issues are fixed fast.

  • Role-Based User Training
  • Admin & Super-User Training
  • Training Guides & Videos
  • Support Desk (Email & Phone)
  • Adoption Tracking
  • Service Level Agreements
  • Higher user adoption
  • Fewer support requests
  • Confident, self-sufficient teams
  • Quick issue resolution
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Training Needs Review
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Training Delivery
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Go-Live Support
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Ongoing Help Desk
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Additional Services

Specialized Services

Expand your capabilities with our specialized service offerings

Data Migration & Quality

Cleansing, de-duplication and migration of customer and business data between systems

Integrations & APIs

Connect CRM, ERP, e-commerce, WhatsApp and payment gateways so data flows automatically

Reporting & Dashboards

Power BI and CRM dashboards that give management one trusted view of the business

Security & Compliance

Access controls, data protection and compliance settings across your business applications

Cloud & Microsoft 365

Cloud migration, Microsoft 365 and Teams setup, with identity and device management

Workplace Technology

Meeting-room and collaboration hardware sourced and installed on request

Why Choose Us

Your Trusted Service Partner

What sets our services apart from the competition

Certified Professionals

Team of certified experts with deep technical knowledge across all major platforms

24/7 Availability

Round-the-clock support ensuring your systems are always monitored and protected

Proactive Approach

We identify and resolve issues before they impact your business operations

Flexible Contracts

Customizable service agreements tailored to your specific business needs

Client Success

What Our Clients Say

Real feedback from businesses we support every day

The professional services team at GMQ Group delivered our enterprise project on time and within budget. Their expertise and dedication were exceptional.

Sarah Johnson

CTO, MedTech Solutions

Healthcare

With GMQ Group's 24/7 support, we have peace of mind knowing that expert help is always available. Their response times are impressive.

Mohammed Al-Rashid

Operations Manager, Gulf Retail Group

Retail
Official Reseller

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Ready to Get More from Your Business Software?

Book a discovery call and we will map out the right CRM, ERP or automation approach for your business

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